Platform.sh logs and stores various types of data as a normal part of its business. This information is only retained as needed to perform relevant business functions. Retention periods vary depending on the type of data stored. If a legal obligation, law enforcement request, or ongoing business need so requires, data may be retained after the original purpose for which it was collected ceases to exist.
Information relating to customer accounts (login information, billing information, etc.) is retained for as long as the account is active with Platform.sh.
Customers may request that their account be deleted and all related data be purged by filing an issue ticket.
System level access and security logs are maintained by Platform.sh for diagnostic purposes. These logs are not customer-accessible. These logs are retained for at least 6 months and at most 1 year.
General system level logs are retained for at least 30 days and at most 1 year.
Logs related to payment processing are retained for at least 3 months and at most 1 year. This is consistent with PCI recommendations.
Application logs on each customer environment are retained with the environment. Individual log files are truncated at 100 MB, regardless of their age. See the accessing logs page for instructions on how to access them.
When an environment is deleted, its application logs are deleted as well.
Application backups running on the Grid (e.g. If you subscribe to a Platform.sh Professional plan) are retained for at least 7 days. They will be purged between 7 days and 6 months, at Platform.sh’s discretion.
Backups for applications running on a Dedicated instance will follow the schedule documented on our dedicated backups page.
When a project is deleted, Platform.sh takes a final backup of active environments, as well as the Git repository holding user code. This final backup is to allow Platform.sh to recover a recently-deleted project in case of accident.
These “tombstone” backups are retained for between 7 days and 6 months.
Platform.sh uses Google Analytics on various web pages, and therefore Google Analytics will store collected data for a period of time. We have configured our Google Analytics account to store data for 14 months from the time you last accessed our site, which is the minimum Google allows.