Find out how to get help if you’re experiencing issues with Platform.sh.
If you’re experiencing issues related to the proper functioning of the Platform.sh infrastructure, application container software, or build processes; have found possible bugs; or have general questions, open a support ticket:
- Open the Console
- Select User menu (your name) > Support.
- Click + New ticket.
- Fill in the ticket fields and click Submit.
Once you submit a ticket, you see it in a list of all tickets created, for all projects you have access to, within your organization. Note that once you submit the ticket, you can’t modify or delete the submission. If you have any additional information, you can select the submitted ticket and write a message.
To talk about app development or framework-related questions, join other customers and engineers in the public Slack channel.
The Platform.sh Community site has how-to guides with suggestions on how to get the most out of Platform.sh.
If you have questions about pricing or need help figuring out if Platform.sh is the right solution for your team, get in touch with Sales.
To permanently delete your Platform.sh account, contact Support.