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Set up a custom domain

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Once your project is ready for production, replace the automatically generated domain with your own custom domain. Note that adding a domain disables the automatically generated URL for your Production environment only.

If you are an Enterprise or Elite customer and have a Grid or Dedicated Gen 3 project, you can customize the URLs for your non-production environments. Dedicated Gen 2 customers can also customize the domain for their Staging environment.

Before you begin Anchor to this heading

You need:

If you are planning to use several subdomains of the same domain on different projects, see how to manage multiple subdomains before you add your domain to Platform.sh.

Optional: Change your plan to a production plan Anchor to this heading

If you are on a Development plan, you can’t add a domain. You need to upgrade your subscription to a production plan.

To upgrade your plan tier, you must be an organization owner or have the manage plans permission.

To upgrade your plan tier:

Run the following CLI command:

platform subscription:info plan standard
  1. On the tile of the project you want to upgrade, click More.
  2. Click Edit plan.
  3. Change the plan to at least Standard .
  4. Check the change to the monthly cost.
  5. Click Save.

You can find more information on plan tiers.

1. Get the target for your project Anchor to this heading

You want to point your DNS record to the automatically generated URL. Your domain needs to point to that target for your site to go live.

For Dedicated plans, get the target for your project from your Platform.sh contact.

Get the target by running the following CLI command:

platform environment:info edge_hostname
  1. Navigate to your production environment and click Settings.
  2. Select the Domains tab.
  3. In the Configure your domain section, copy the content of the CNAME record field.

2. Configure your DNS provider Anchor to this heading

Your DNS provider (usually your registrar) is where you manage your domain. Most registrars offer similar functionalities regarding DNS configuration but use different terminology or configuration. For example, some registrars require you to use an @ to create custom records on the apex domain, while others don’t. Check your registrar’s documentation.

Note that depending on your registrar and the time to live (TTL) you set, it can take anywhere from 15 minutes to 72 hours for DNS changes to be taken into account.

To configure your domain name to point to your project:

  1. Consult your provider’s documentation to find out how to add or edit DNS records.
  2. Open your registrar’s domain management system.
  3. Set the TTL on your domain to the lowest possible value to minimize transition time.
  4. Add a CNAME record pointing from your domain to the target. Not all registrars allow these kinds of records. If yours doesn’t, see the alternatives.
  5. Optional: If you have multiple domains you want to be served by the same app, add a CNAME record for each of them. That includes the www subdomain if you are using it in your routes configuration.
  6. Set the TTL value back to its previous value.

If your domain is example.com and you are using the www subdomain, you have records like the following:

  • example.com is a CNAME/ANAME/ALIAS record pointing to main-abcd123.abcdefgh1234567.eu.platformsh.site.
  • www.example.com is a CNAME record pointing to main-abcd123.abcdefgh1234567.eu.platformsh.site.

Both example.com and www.example.com point to the same target. Redirects are handled by the router you configure.

To configure your CDN and your domain name to point to your project:

  1. Open your CDN’s management system.
  2. Point the CDN at your target.
  3. Open your registrar’s domain management system.
  4. Open your registrar’s domain management system and configure your DNS zone settings to point at your CDN. The address or CNAME record to use varies by CDN provider. Refer to the official documentation of your DNS provider and CDN provider.
  5. Check that redirects and subdomains are set correctly for the TLS certificate ownership verification.
  6. Disable the router cache.
  7. Optional: For increased security and to prevent the CDN from being bypassed, you can force all traffic to go through the CDN.
  8. Optional: If you have multiple domains you want to be served by the same app, add a CNAME record for each of them. That includes the www subdomain if you are using it in your routes configuration.

Adding a custom domain sets your site as visible to search engines.

See how you can further configure your CDN.

3. Set your domain Anchor to this heading

Add a single domain to your project:

Run the following command:

platform domain:add YOUR_DOMAIN
  1. Select the project where you want to add a domain.
  2. Click Settings.
  3. Click Domains.
  4. In the Domain field, enter your domain.
  5. Click Add domain.

What’s next Anchor to this heading

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