Frequently Asked Questions (FAQ)

What is the difference between a Platform, a Project, and an Environment? 

Platform or is the infrastructure which is running all your projects.

A project is the site that you’re working on. Each project corresponds to one Git repository. A project may contain multiple applications that run in their own isolated containers. Each branch of a project may be deployed in its own environment.

An environment is a standalone copy of your site, complete with code, data, and running services. Your default branch is the production environment, while any other branch can be setup as an otherwise identical testing environment.

How can I cancel my subscription? 

If you want to delete a project and cancel your subscription, go to the project settings and click Edit plan. Then click Delete project.

This delete your project and stops invoicing for this project. If you have multiple projects, your subscription continues until you don’t have any projects left.

How do I delete my account? 

If you would like to delete your account, log in and select Support from the dropdown options when you click your name in the Console. Create a new ticket, and request for your account to be deleted in the form provided there. A support agent receives your request and deletes your account shortly thereafter.

Does branching an environment duplicate services? 

Yes! Branching an environment creates an exact copy (snapshot) of the parent environment, containing the files, the database, and code. Each environment runs independently of every other, so if you have four active environments, you have four copies of your application, four copies of your database, four copies of your files, and so on.

Do you have a local writable file-system? 

Yes! supports non-ephemeral storage. When you configure your application you can tell it what directories you want to be read/write. (These are called mounts.) These are mounted on a distributed file system (which is transparent for you). When you backup your environment, they are backed up as well. When you create a new staging environment, these mounts are cloned with the rest of your data.

What happens if I push a local branch to my project? 

If you push a local branch that you created with Git, you create what’s called an inactive environment.

This means there aren’t any services attached to this branch.

You are able to convert an inactive environment into an active environment and vice versa back from the environment configuration page or using the CLI with platform environment:activate.

How does my live site scale? 

Your production environment gets a pool of resources based on your plan size, which is then split up between the applications and services you have defined. (For example, PHP 40%, MySQL 30%, Redis 10%, Solr 20%).

To increase the pool of CPU and RAM that gets split among all of the containers, upgrade your plan. Your containers then have additional resources as soon as your site is redeployed.

If you’re expecting more traffic than usual, upgrade your plan ahead of time. You can downgrade your plan after the traffic surge to save resources and you only pay for the time you use the larger plan.

All containers on development plans are “small” containers.

See configuration options for apps and services.

What exactly am I accessing with SSH? 

The platform ssh command allows you to log into your application container (where your PHP app or Node app or Java app is running). It’s a fully running Linux environment, but almost all of the disk is read-only, with the exception of mounts you have defined.

Can I edit a quick fix on a Platform environment without triggering a rebuild? 

No. Changes to the code can only be made through deploying new Git commits. That ensures that “hot patches” don’t get lost in the net update, that all changes can be audited, and that if a security break-in happens the attacker still can’t modify your application code.

What do I see when I push code? 

When you git push new code, rebuilds and redeploys the application. What shows on the command line is the output of your build process (such as Composer, pip, or Bundler plus your own build hook) followed by the deploy process. It ends with a description of what was just deployed and the URLs that are now active.

To suppress the output, run platform push -W. The -W means --no-wait and disconnects the connection once the commits are pushed so that you can continue to use your local terminal. The exact same output is also available in the Console.

What Linux distribution is using? is built on Debian.

If I choose the Development plan, can I use that plan for production? 

No. The Development plan provides all the tools to build your website. You can create as many development profiles as you wish for yourself and for your team. However, it doesn’t allow for full production-level resources on the production branch and doesn’t allow you to configure a custom domain name.

Once your project is complete and ready for production, you can choose another plan to go live. These plans are available on the pricing page.

I am getting weird errors when I push (something with paramiko..) 

Validate the syntax of your YAML file. Don’t use tabs. If all else fails, contact support.

Which geographic zones does cover? works with multiple cloud infrastructure providers, including Amazon Web Services, Microsoft Azure, Google Cloud, OVHcloud, and Orange. Public Grid regions are available in several parts of the world. See a full list of regions.

Dedicated projects can deploy production to any public AWS or Azure region.

Why did you choose the .sh extension for your domain? 

‘sh’ is the short version of shell.

According to Wikipedia™, in computing a shell is a user interface for access to an operating system’s services. Generally, operating system shells use either a command-line interface (CLI) or graphical user interface (GUI). This is exactly what is about: Giving developers tools to build, test, deploy, and run great websites!

“.sh” is also the top-level domain for Saint Helena, which looks like a lovely island and whose motto is: “Loyal and Unshakeable”, which we also strive to be.

IDE Specific Tips 

MAMP pro:

In order for MAMP to work well with the symlinks created by the CLI, add the following to the section under Hosts > Advanced called “Customized virtual host general settings”. For more details visit MAMP Pro documentation page.

        Options FollowSymLinks
        AllowOverride All

Do you support MFA/2FA/TFA authentication? 

Yes. We support multi-factor authentication (MFA) and encourage its use. To use it, in the Console, go to My profile under your name. Then click Security, where you can set up an MFA Application.